What should I do if my Free Walking Tour Amsterdam payment is not working?

What should I do if my Free Walking Tour Amsterdam payment is not working?

If your payment for the Free Walking Tour Amsterdam is not working or the transaction is not confirmed, there may be several possible reasons. Most payment issues can be solved quickly by checking a few common things.

1. Check your internet connection

If your internet connection is slow or unstable, the transaction may fail for security reasons. This can happen when using public WiFi networks such as those in airports, train stations, cafés or hotels. If possible, switch to a secure private network and try again.

2. Wait a few minutes before trying again

If you attempted several payments in a short period of time, your bank’s fraud protection system may temporarily block additional transactions. This sometimes happens if card details were entered incorrectly and re-submitted. Waiting a few minutes before trying again usually solves the issue.

3. Check if your bank or payment provider is working

If you are paying through online banking or a payment provider such as PayPal or SEPA, it is possible that their system is temporarily unavailable. Visit their website or mobile app to check if their service is operating normally.

4. Verify your card details

If your payment card is declined, it may be due to an expired card, incorrect security code (CVV), or your bank reaching a transaction limit. In this case, try using another payment method or contact your bank for assistance.

If none of these steps solve the issue, please contact us by email. We will reply within 24 hours and help you complete your booking.